Data deletion

Last updated: September 27, 2026

This page explains how to request deletion of data related to DoneTalk.

If you connected your business's WhatsApp with Facebook Login

When you connect a number, DoneTalk receives from Meta only access to the business assets you chose to share (the WhatsApp Business account and its numbers). We do not store data from your personal Facebook profile.

To remove access and request deletion:

• On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites).
• Find DoneTalk and click Remove.
• Meta notifies us automatically. We record the request and you get a confirmation code; you can follow it at app.donetalk.com/data-deletion/<code>.

If you are a DoneTalk customer

The account owner may request closure of the account and deletion of the business's data by writing to donetalk@roleplays.com.br from the registered e-mail. Data is deleted within 90 days, except what the law requires us to keep. Inside the platform, customers can also export and delete any contact's data.

If you talked to a business that uses DoneTalk

The business you talked to is responsible for your data. Ask it directly for deletion. If you prefer, write to donetalk@roleplays.com.br with your WhatsApp number and the business's name, and we will forward the request.

Timeline

We answer requests within 15 days, as the LGPD provides.