Terms of Service

Last updated: September 27, 2026

1. The service

These terms govern the use of DoneTalk, a WhatsApp customer service and sales platform provided by Nuvvun Consultoria e Inovação LTDA, CNPJ 64.290.716/0001-53 (“Nuvvun”). By creating an account or using the platform, the customer business and the people it invites accept these terms and the Privacy Policy. Specific commercial terms, where they exist, prevail over these terms.

2. Accounts and access

• The account belongs to the customer business. The account owner is responsible for the people it invites and the permissions it grants each of them.
• Each person uses their own access, keeps the password secret and turns on two-step verification when required.
• Tell us immediately if you suspect misuse of the account.

3. WhatsApp and Meta

• DoneTalk uses only Meta's official WhatsApp Business Platform. The customer connects its own WhatsApp Business account and keeps ownership of it, its numbers and its message templates.
• The customer must follow the WhatsApp Business Policy, the WhatsApp Commerce Policy and Meta's Terms, which may change at any time. Meta may limit, suspend or block numbers and accounts at its own discretion.
• Meta's message fees are paid by the customer directly to Meta, through the payment method on the WhatsApp Business account, and are not part of DoneTalk's price.

4. Acceptable use

The customer is responsible for the content it sends and for having permission to contact each person. The platform may not be used to:

• message people who did not opt in, or keep messaging after a stop request;
• spam, fraud, scams, or illegal, misleading or discriminatory content, or content that infringes others' rights;
• try to access other customers' data, get around limits or attack the platform.

5. AI features

AI assistant answers are generated automatically and may contain errors. The customer defines the assistants' knowledge, rules and limits, oversees what is said on its behalf and is responsible for how it uses those answers. AI features may have their own costs, shown in the platform.

6. Plans and payment

• Each plan's price and limits are those stated at signup. Late payment may lead to suspension after notice.
• Price changes are announced at least 30 days in advance.

7. Availability and support

We work to keep the platform available and secure, but it may be interrupted for maintenance or by third-party failures, including Meta's. Guaranteed service levels exist only where a contract provides them.

8. Data and privacy

For conversation data, the customer is the controller and Nuvvun is the processor, under the LGPD and the Privacy Policy. The customer may export its data while the contract is active.

9. Intellectual property

The platform, the DoneTalk brand and the software belong to Nuvvun. The customer's content and data belong to the customer, who authorizes us to process them only to provide the service.

10. Suspension and termination

The customer may close its account at any time. We may suspend or close accounts that breach these terms, Meta's policies or the law, with notice whenever possible. After closure, data is deleted as described in the Privacy Policy.

11. Liability

Nuvvun is not liable for Meta's decisions about accounts and numbers, for content sent by the customer, or for lost profits. Except for willful misconduct or where the law provides otherwise, Nuvvun's liability is limited to the amount the customer paid in the 12 months before the event.

12. Governing law

These terms are governed by Brazilian law, and the courts of Barueri, São Paulo, Brazil have jurisdiction. Contact: donetalk@roleplays.com.br.